POST-COVID: How do you prepare for the aftermath of the pandemic as a veterinary clinic?22 May 2020
Although veterinary services have been considered essential even since the beginning of the pandemic, they have not been exempted from following the emergency measures that had to be taken by all businesses to prevent the spread of this virus, which include sanitary measures, a reduction in the number of staff to a bare minimum and prioritization of appointments.
Some clinics were even forced to close their doors, while others hope for an announcement allowing them to resume normal operations. Nonetheless, it’s very important that everyone stays prudent and prepared to meet the demands, which will undoubtedly be considerable.
In fact, the veterinary clinics that postponed the appointments that were not considered urgent will have to handle all those appointments as well, once the lockdown is lifted. The real question is, will they be prepared to handle the demand?
Here are 4 aspects the will help you stay prepared for the post-pandemic:
Have an impeccable time management system, which can handle both telephonic and in-person consultations. Each clinic must ensure that its scheduling system is up-to-date and well-adapted.
Stock up on supplies, i.e. medications, vaccines, surgical equipment or items available in the shop (food, parasiticide, etc.).
Make sure that the employees are prepared to handle the increased demand by offering them training, assistance, answering their questions, and telling them what needs to be done.
Finally, the clinics must ensure that they have sufficient staff to handle the clients, including at the reception, the veterinarians, and veterinary technicians. In case of shortages or those who wish to simply increase their volume of consultations, recruiting additional resources remains an excellent solution. This recruitment can even be planned before the lockdown is lifted to avoid being caught off-guard.
Although there is no official date set to lift the lockdown yet, it is important to be one step ahead and start the process to return to “normalcy”. As author Andrea Wynter stated in an article in Les Affaires, the plan must be one that is ready to evolve:
“In fact, it is fundamental to have a business continuity plan that is flexible, adaptable and versatile to quickly changing circumstances“
Finally, the most important advice is to remain vigilant and attentive to your mental health and that of your employees; it is just as important as your physical health!